Question 1

What is Metal on Cloud?

Accepted Answer

Metal on Cloud is a bare metal server and managed colocation provider in Nairobi, Kenya. We own and operate the Gewape backbone network with direct internet exchange peering, and serve customers across East Africa. We are part of Gewape Cloud Group.

Question 2

Does Metal on Cloud have data centers in Kenya?

Accepted Answer

Yes. Metal on Cloud operates in Tier-III certified data centers in Nairobi, Kenya. We serve all of East Africa. Bare metal servers and managed colocation are live today.

Question 3

Is Metal on Cloud compliant with Kenya Data Protection Act?

Accepted Answer

Yes, our Nairobi facilities are fully compliant with the Kenya Data Protection Act (DPA 2019). Data stored in Kenya stays in Kenya.

Question 4

What is the starting price for dedicated bare metal servers in Kenya?

Accepted Answer

Dedicated bare metal servers in Kenya start at $250/month (Metal Small: 8 cores, 32GB ECC RAM, 1TB NVMe Gen 3). Metal Medium is $420/mo (16 cores, 64GB, 2TB, 10 Gbps) and Metal Large is $750/mo (32 cores, 128GB, 4TB). All plans are month-to-month with zero setup fees.

Question 5

How does colocation work at Metal on Cloud?

Accepted Answer

Metal on Cloud provides the rack space, power, and internet connectivity from our own Gewape backbone network. Bandwidth is bundled into every colocation package — no separate ISP required. We have direct internet exchange peering in Nairobi for low-latency traffic. IPv4 blocks are available as an add-on ($50/mo per /29). Packages start at $99/U/mo.

Question 6

What locations does Metal on Cloud serve?

Accepted Answer

Metal on Cloud is live in Nairobi, Kenya. We serve customers across East Africa including Kenya, Uganda, Tanzania, and Rwanda. Data stays in Kenya, in-jurisdiction.

Question 7

Does Metal on Cloud offer managed services?

Accepted Answer

Yes. Metal on Cloud offers managed bare metal ($200/server/month) with 24/7 monitoring, automated patching, daily backups, and security hardening. We also offer managed networking ($150/month) with firewall, load balancing, and VPN management.

Question 8

What is Metal on Cloud's uptime SLA?

Accepted Answer

Metal on Cloud guarantees 99.9% uptime for bare metal servers, managed colocation, and network connectivity. Service credits are provided for any downtime below the guaranteed threshold.

Question 9

How do I contact Metal on Cloud?

Accepted Answer

You can reach us at sales@metaloncloud.com for sales inquiries or support@metaloncloud.com for technical support. You can also use the contact form at metaloncloud.com/contact. Our NOC operates 24/7/365.

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